XII UPW CLASS

COMPETENCY : Develop and Update Local knowledge

Element

Performance Criteria

01  Develop local knowledge 1.1    Sources for information on the local area are correctly identified and accessed.

1.2    Information is recorded and filed for further use as appropriate.

1.3    Information commonly requested by customers is correctly identified and obtained including:

1.3.1     Enterprise information

1.3.2     Local transport

1.3.3     Local attractions

1.3.4     Local customs

1.3.5     Local regulations

1.3.6         Local economy.

02  Update local knowledge 2.1    Informal and/or formal research is used to update local knowledge.

2.2   Updated knowledge is shared with customers and colleagues as appropriate and incorporated into day- to-day activities.

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