COMPETENCY : Access and Interpret Product Information
|01 Identify and access product information||1.1 Sources of product information are correctly identified and accessed.
1.2 Appropriate sources are selected in accordance with enterprise policy, commercial Agreements and specific needs.
|02 Interpret product information||2.1 Information sources are correctly interpreted and applied including:
2.2 Specific product information is correctly interpreted and applied including:
2.2.2 Conditions and rules
2.2.3 Scheduling information
2.2.4 Product codes
2.2.5 Booking procedures.
|03 Provide product advice||3.1 Product advice and information needs are accurately identified.
3.2 Current and accurate product advice and information are provided in a timely manner.
3.3 Scope and depth of the information are appropriate to customer needs.
3.4 Information and advice are presented in an appropriate format and style.